Maintenance and support · Specialism 02 of 03

Monitoring and Incident Response

See problems before your users do, and fix them fast.

We instrument your systems, alert on what actually matters, and respond when things break, so issues surface before your customers notice and get resolved before they spread.

Related
Maintenance and SLAs, Performance and security
Cadence
Two-week shipping rhythm
Team
Expert engineers and designers
Source code
Yours from commit one

Trusted by city corporations, retailers and founders across the Gulf, Europe, Bangladesh and beyond.

Verified onClutch
Al Tawash Al Maliky TailoringThe Flutter WayDhaka North City CorporationAl Ataar Al Maliky TailoringNaqsha Mens TailoringSpecial TailoringDhaka South City CorporationAl Ataar Golden Tailoring & Trading974 TailoringTelehawks SolutionsAlgonize
A deeper look

Everything to know about monitoring and incidents.

Algoramming provides managed monitoring and incident response for teams across the UAE, Qatar, Saudi Arabia, the US, the UK, and Australia. We instrument your systems, alert on the signals that matter, and respond when things break, so problems are caught early, resolved quickly, and turned into fixes that stop them recurring.

Written for the people buying the product and for the people who will run it after launch.

01

Managed monitoring: alert on signal, not on everything

Monitoring fails in two directions: too little, and you learn about outages from angry customers; too much, and the team stops trusting the alerts. We instrument the signals that actually predict user pain, error rates, latency, saturation, and failed jobs, and tune alerting so a page means something. The dashboards answer the first question of any incident, what changed, quickly, so responders are not starting from a blank screen.

02

Incidents that end in fixes, not just relief

Getting a system back up is only half the job. The other half is making sure the same thing does not happen next week. We work to a clear response runbook so incidents are handled calmly, then run a blameless review afterward that turns the lesson into concrete follow-up work. Over time that discipline steadily reduces both how often things break and how long they stay broken.

Outcomes

Outcomes, not deliverables.

Success is measured in shipped value you can use, in two-week increments.

Two-week shipping rhythm
  1. 01

    Problems caught before customers report them

  2. 02

    Alerts that mean something, instead of noise people ignore

  3. 03

    Faster resolution when incidents do happen

  4. 04

    Fixes that stop the same failure recurring

What we deliver

Concrete artifacts, not slide decks.

Everything lands in your repositories, your cloud and your control.

  • Monitoring, dashboards, and meaningful alerting
  • An on-call and escalation setup
  • An incident response runbook
  • Post-incident reviews with follow-up fixes
Process

The same expert team, the same playbook.

The first release is scoped to the smallest version that proves its worth. Everything after that is a measured increment.

01Phase 01 · 1 to 2 weeks

Discover

We audit the product, the runbook, and the ticket history, then agree the SLA targets that fit the business.

02Phase 02 · 1 to 2 weeks

Design

We design the on-call rotation, the escalation paths, and the monthly maintenance window together.

03Phase 03 · two-week sprints

Build

We add monitoring, alerts, dashboards, and the dependency-update cadence the codebase needs.

04Phase 04 · 1 week

Launch

We start picking up tickets slowly, with shadowing, so nothing goes through the cracks.

05Phase 05 · ongoing

Support

We run the day-to-day, review SLAs monthly, and ship continuous improvements behind the scenes.

Selected work

Software we are proud to put our name on.

Sparrow: A Serverless, Peer-to-Peer Photo and Video Sharing App
Photography · Social · Consumer App · Privacy · Real-time Communication · WebRTC · Mobile · 2026

Sparrow: A Serverless, Peer-to-Peer Photo and Video Sharing App

Sparrow is a serverless, peer-to-peer photo and video sharing app built by Algoramming. Your phone becomes a live host and the people you invite connect directly, so photos and videos stream device to device over encrypted WebRTC, never uploaded, never stored in the cloud.

0 Files uploaded to a server1,000+ Photos per sessionAndroid & iOS Platforms
Read the case study
From Storefront to Doorstep: How Algonize Gives Multi-Branch Businesses One Real-Time Command Center
Retail · E-commerce · Restaurants · Food Service · SME · SaaS · ERP · CRM · Delivery · 2026

From Storefront to Doorstep: How Algonize Gives Multi-Branch Businesses One Real-Time Command Center

Algonize is the cloud ERP, CRM and POS platform built in Dhaka for multi-branch retail shops, restaurants and delivery businesses. This case study shows how one real-time dashboard unifies sales, inventory, riders, loyalty and accounting across Android, iOS, macOS and the web.

3 Client apps6 Platforms8 Payment methods
Read the case study
From clients

Hear it from the people who run the software.

“We’re happy with the DSCC Waste Management System developed by their team. It has made our daily operations, data tracking, and reporting much easier to manage. The team was professional throughout the project, and their ongoing support has been really helpful whenever we needed assistance. Overall, a great experience working with them.”
Md. Sufi Ullah Siddik BhuiyanProject Director, Matuail Sanitary Landfill Development & Extension Project, DSCC
“We’ve been using their DNCC Vehicle Equipment Management System for almost a year, and it has made managing our equipment and stock records much easier. The team is professional, friendly, and always helpful whenever we need support. Overall, it’s been a really good experience working with them.”
Abul Hasnat Md. Ashraful AlamChief Executive Engineer, DNCC
“I've been using this CRM software for the last 2 years and it has truly transformed how we handle our operations. This software is a game-changer in terms of efficiency and functionality. A top-notch software solution that has exceeded our expectations. Really appreciate themselves. The after-service of their product is just outstanding.”
Iftekhar Hossain MunnaFounder, Al Tawash Al Maliky Tailoring
Why teams stay with us

A partner you can trust with the whole thing.

No sales layer, no junior swap-ins, no surprise invoices. This is what every client gets, in writing, before work starts.

01

Experienced people on the work

The engineer who scopes your project reviews every line that ships. Nobody is swapped out for a junior after the kickoff.

02

Costed before we build

A one-to-two-week discovery ends in an itemised plan. After that, two-week sprints, each with a recorded demo and a changelog you can forward to your board.

03

You own everything

Source code, infrastructure, domains and secrets live in your accounts from day one. A walk-away clause is written into every contract.

04

We stay after launch

Monitoring, incident response and small improvements, with a named human who answers. Urgent tickets under a maintenance contract are handled around the clock.

Ways to work together

Three shapes, one playbook.

Every engagement starts with a short discovery that ends in a costed, itemised plan. No rate-card surprises, no minimum-month lock-in.

Fixed scope · Fixed price

Project

Discovery through launch and handover, for one agreed price and date.

Best when the brief is clear and the deadline is firm.

Monthly · Fixed expert allocation

Retainer

A rolling backlog we re-rank together, with the same experienced people every month.

Best when priorities change faster than annual planning.

Per engineer · Monthly

Embedded

Our engineers join your Slack, repos and sprint board as part of your team.

Best when your in-house engineers need expert support.

Stack and toolkit

Pragmatic tools. Expert judgement.

Well-supported tools your future hires already know, chosen for the years of maintenance after launch.

Monitoring
SentryDatadogGrafanaUptime checks
Response
PagerDutyRunbooksSLAsIncident reviews
Delivery
GitHub ActionsDockerStaged rolloutsRollback
Hardening
Dependency updatesBackupsSecurity scansLoad tests
Industries we ship for
FintechSaaSE-commerceRetail and POSPublic sectorCRMERPEdTechHealthcareLogisticsReal estateMedia
FAQ

Things teams ask before signing.

Something else on your mind? Email us and a lead engineer answers within one business day.

Can you provide outsourced on-call coverage for our team?

Yes. We can run outsourced on-call and escalation, or support your own rotation so your engineers are not paged at 3am. The coverage, hours, and escalation path are all scoped to how critical your uptime is.

How do you reduce mean time to resolution (MTTR)?

Meaningful alerts get the right person looking fast, dashboards answer what changed so responders do not start from a blank screen, and a clear runbook keeps the response calm. Blameless post-incident reviews then remove recurring causes, so MTTR falls over time.

Which tools do you use?

We work with established monitoring and alerting tools rather than lock you into anything exotic, and we set them up in your accounts so the visibility stays yours.

Do you set monitoring up in our own accounts?

Yes. Everything is set up in your cloud and monitoring accounts, in your name, so the dashboards, alert history, and data stay with you and you are never renting your own observability back from us.

Can you add monitoring to an existing system?

Yes, and it is one of the highest-value first steps for a live product. We instrument what exists and tune alerting before extending coverage.

Do we own the source code?

Yes. Source, infrastructure configuration and documentation are pushed to your repositories from day one, and the cloud accounts stay in your name. If we part ways, you keep everything and nothing stops working.

How do you price a project?

On scope. A one-to-two-week discovery produces an itemised estimate for a defined first release, so you see the full cost before committing to the build.

How long does a first version take?

A focused v1 usually takes three to six months, shipped in two-week increments you can test as they land. A clickable prototype typically exists within fourteen days of the brief.

Can you work in our timezone?

Yes. Our team works on GMT+6, with at least six hours of daily overlap with the Gulf, Europe, the UK, the US and Australia, and demos are recorded for anyone who missed the call.

What happens after launch?

We keep watching the metrics, respond to incidents and ship small improvements under a maintenance agreement, for as long as you want us. Runbooks and monitoring are in place from day one, so nothing depends on memory.

Explore the rest of maintenance and support

The discipline, and its other specialisms.

Go deeper on monitoring and incidents
Next move

Send the brief. We will take it from there.

Reply within one business day, NDA on request, and a free 30-minute discovery call before anything is priced.

ReplyWithin 1 business day
DiscoveryFree 30-min call
EngagementFixed scope or retainer
Overlap6+ hours, any region

support@algoramming.com · GMT+6