Quiet uptime, fast fixes, and a team that picks up the phone.
Algoramming provides software maintenance and application maintenance from Dhaka, Bangladesh for clients across the UAE, Qatar, Saudi Arabia, the US, the UK, and Australia. We keep existing web and mobile products secure, monitored, and fast, with a 24-hour response SLA on working days, whether or not we built the original system.
Most products live or die in the years after launch. We keep yours healthy, patching, monitoring, supporting your users, and shipping the small improvements that compound into loyalty.
Maintenance and SLAsMonitoring and incidentsPerformance and security
EngagementProject · Retainer · Embedded
CadenceTwo-week shipping rhythm
TeamSenior engineers & designers
Source codeYours from commit one
3 specialisms
Engagement
Project · Retainer · Embedded
Cadence
Two-week shipping rhythm
Team
Senior engineers & designers
Source code
Yours from commit one
Specialisms
3 focused ways we deliver maintenance & support.
One senior team, one playbook, applied to the specialism your project actually needs. Each opens a full brief of its own: outcomes, deliverables, and the questions teams ask before signing.
A long-form view of what this service line actually means in practice, written for the people who buy it and the people who will live inside the product after launch.
Covered end to end4
01
Application maintenance and support after launch
Most products live or die in the years after launch, not the months before it. Maintenance and customer support is the work of keeping a live product healthy, patching the right things at the right time, monitoring what matters, supporting your users when something goes wrong, and shipping the small improvements that compound into loyalty. The team that ran the launch is rarely the team that should be running the next three years. We take over apps built by other vendors regularly, and we onboard with an audit, a knowledge-capture sprint, and a clean runbook before we touch the live system.
02
Monitoring, security patches, and a real on-call rotation
Every maintenance engagement starts with a documented monitoring and alerting setup, an on-call rotation with named owners and escalation paths, and a maintenance window cadence that matches the rhythm of your business. We track CVEs against your dependency tree, classify them by severity, and ship critical patches inside the agreed window. Performance dashboards, error budgets, and SLO tracking live alongside the operational runbook so the team always has the same picture of how the product is actually behaving in production. The goal is uptime that is boring, in the best possible sense.
03
Support SLAs you can put in a customer contract
An SLA you can put in a customer contract without crossing your fingers needs more than legal copy. Maintenance and customer support engagements include response and restoration commitments by severity, the channels your customers and your team can reach us on, and joint incident grading so neither side games the SLA. Tier one customer support, with clean handoffs to engineering for incidents and bug reports, is one of the most common shapes of this engagement. A monthly health report lays out the metrics, the fixes, and the next moves, so the people paying for the work always know exactly what they are getting.
Built for
Teams who recognise themselves here.
If one of these sounds like your situation, the rest of this page is calibrated for you. If none does, send a note anyway: we will tell you whether we are the right partner.
01Audience
Live products that have outgrown their original team
02Audience
Teams that inherited an unfamiliar codebase mid-flight
03Audience
Founders who need on-call coverage but not full-time hires
What you get
Outcomes, not deliverables.
We measure success in shipped value, not Jira tickets closed. Every engagement is anchored to a small number of outcomes both sides can defend.
Two-week shipping rhythm
01
SLAs you can put in a customer contract without crossing your fingers
02
Proactive monitoring that catches issues before your customers do
03
Security patches and dependency updates on a predictable schedule
04
A tier-one support team that escalates to engineering when it has to
05
A monthly health report with the metrics, the fixes, and the next moves
What we deliver
Concrete artifacts, not slide decks.
These are the tangible things that land in your accounts at the end of an engagement. Everything lives in your repositories, your cloud, and your control from day one.
Ownership
Repositories, cloud, and domain stay yours
No proprietary tooling locks you in
Walk-away contract clause on every engagement
01
Artifact
Monitoring, alerting, and a documented on-call rotation
02
Artifact
Security patches and dependency updates on a predictable cadence
03
Artifact
Bug triage workflow and a tier-one customer support SLA
04
Artifact
Monthly health report with metrics, fixes, and next moves
05
Artifact
Operational documentation and a clean knowledge-transfer record
How we engage
Three shapes, one quality bar.
Match the engagement model to where your problem is today. The team, the cadence, and the standards do not change between shapes.
01 · Engagement
Project
Fixed scope · fixed price
Discover, design, build, launch, and hand over. One number, one date, one team accountable from kick-off to keys.
Best for: Clear brief, real deadline.
02 · Engagement
Retainer
Monthly · rolling backlog
A fixed senior allocation each month against a re-ranked backlog. Ship what matters every two weeks and review the plan together.
Best for: Priorities shift faster than annual plans.
03 · Engagement
Embedded
Per-engineer · monthly
We embed in your Slack, your repos, and your sprint board, on-camera daily, treated as your team for the duration.
Best for: In-house engineers who need senior horsepower.
Our process
Discover → Design → Build → Launch → Support.
The same playbook on every project. Boring, on purpose. Predictable, by design. The bead below traces the path we walk together, every time.
01Discover
→
02Design
→
03Build
→
04Launch
→
05Support
1
Discover
We audit the product, the runbook, and the ticket history, then agree the SLA targets that fit the business.
Phase 01 / 05
2
Design
We design the on-call rotation, the escalation paths, and the monthly maintenance window together.
Phase 02 / 05
3
Build
We add monitoring, alerts, dashboards, and the dependency-update cadence the codebase needs.
Phase 03 / 05
4
Launch
We start picking up tickets slowly, with shadowing, so nothing goes through the cracks.
Phase 04 / 05
5
Support
We run the day-to-day, review SLAs monthly, and ship continuous improvements behind the scenes.
Phase 05 / 05
Our toolkit
Pragmatic tools. Senior judgement.
The 10 tools below are the everyday kit our team reaches for on this service line. None of them are sacred; every choice is justified against the problem in front of us.
Interface
Application
Data and APIs
Cloud and delivery
01Datadog
02Sentry
03Grafana
04PagerDuty
05Zendesk
06Intercom
07Linear
08Jira
09Cloudflare
10AWS
Common questions
Things teams ask before signing.
Have a different one? Send a single email; we usually answer within a business day.
We can. Tier one customer support, with hand-off to engineering for incidents and bug reports, is one of the most common shapes of this engagement.
02What about security patches?
We track CVEs against your dependency tree, classify by severity, and ship critical patches inside agreed windows. You get a monthly security report.
03Is this only for projects you originally built?
No. We take over apps built by other vendors regularly. Onboarding starts with an audit, a knowledge-capture sprint, and a clean runbook.
04What does application maintenance and support include?
Monitoring and alerting, security patches and dependency updates, bug triage and fixes, an on-call rotation, tier-one customer support, and a monthly health report. In short, everything needed to keep a live web or mobile product secure, fast, and dependable after launch.
05How much does ongoing software maintenance cost?
It scales with the size of the product, the response times you need, and whether you want customer-facing support included. We size a monthly retainer to your actual usage after a short audit, so you pay for the cover you need rather than a flat package.
06What response times does your support SLA guarantee?
Our baseline is a 24-hour response on working days, with faster tiers and follow-the-sun cover available for critical systems. Response and restoration targets are set by severity, and we grade incidents jointly so neither side games the SLA.
