Application Maintenance and SLAs

Keep the product current, secure, and quietly reliable.

Algoramming provides application maintenance under clear SLAs from Dhaka, Bangladesh for teams across the UAE, Qatar, Saudi Arabia, the US, the UK, and Australia. We keep live software patched, updated, and healthy, fix issues within agreed response times, and give you predictable upkeep so a product you depend on keeps working without drama.

We keep your live software current and reliable under a clear SLA, patches, updates, and fixes within agreed response times, so the product you depend on stays quietly dependable.

Discipline
Maintenance & support
Cadence
Two-week shipping rhythm
Team
Senior engineers & designers
Source code
Yours from commit one
A deeper look

Everything to know about maintenance and slas.

What this specialism means in practice, written for the people who buy it and the people who will live inside the product after launch.

01

Software rots when no one tends it

A product that is not maintained does not stay still; it slowly degrades. Dependencies fall out of support, security holes open, and small annoyances accumulate into a reputation problem. Maintenance is the tending that prevents that: dependencies updated on a schedule, security patches applied promptly, and small fixes handled before they pile up. Done steadily, it keeps a product healthy for years for a fraction of what a rescue project costs later.

02

An SLA you can actually plan around

The point of a service-level agreement is predictability. You know how quickly different classes of issue will be picked up, what is covered, and what a month of upkeep costs, so maintenance becomes a line you can budget rather than an unpredictable scramble. We keep a shared view of what is open and what we have done, so there is never a mystery about the state of the system you rely on.

What you get

Outcomes, not deliverables.

We measure success in shipped value, not tickets closed. Every engagement is anchored to a few outcomes both sides can defend.

  1. 01

    Dependencies and security patches kept current

  2. 02

    Issues fixed within response times you can plan around

  3. 03

    Predictable maintenance cost instead of surprise fire drills

  4. 04

    A product that ages gracefully rather than rotting

What we deliver

Concrete artifacts, not slide decks.

Everything lands in your repositories, your cloud, and your control. Nothing is locked behind us.

  1. Artifact

    A maintenance SLA with defined response times

  2. Artifact

    Scheduled dependency and security updates

  3. Artifact

    Bug triage, fixes, and a shared status view

  4. Artifact

    A regular health and activity report

Our process

The same senior team, the same playbook.

Maintenance and SLAs runs on the maintenance & support playbook. Boring on purpose, predictable by design.

  1. 01Discover
  2. 02Design
  3. 03Build
  4. 04Launch
  5. 05Support
  1. 1

    Discover

    We audit the product, the runbook, and the ticket history, then agree the SLA targets that fit the business.

    Phase 01 / 05
  2. 2

    Design

    We design the on-call rotation, the escalation paths, and the monthly maintenance window together.

    Phase 02 / 05
  3. 3

    Build

    We add monitoring, alerts, dashboards, and the dependency-update cadence the codebase needs.

    Phase 03 / 05
  4. 4

    Launch

    We start picking up tickets slowly, with shadowing, so nothing goes through the cracks.

    Phase 04 / 05
  5. 5

    Support

    We run the day-to-day, review SLAs monthly, and ship continuous improvements behind the scenes.

    Phase 05 / 05
Our toolkit

Pragmatic tools. Senior judgement.

The everyday kit our team reaches for on this work. None of it is sacred; every choice is justified against the problem.

  • 01Datadog
  • 02Sentry
  • 03Grafana
  • 04PagerDuty
  • 05Zendesk
  • 06Intercom
  • 07Linear
  • 08Jira
  • 09Cloudflare
  • 10AWS
Common questions

Things teams ask before signing.

Have a different one? Send a single email; we usually answer within a business day.

Can you maintain software you did not build?
Yes. We start with a short onboarding to understand the codebase and set up monitoring, then take on maintenance with response times agreed up front.
What response times can we expect?
They are set by severity and agreed in the SLA, with the fastest reserved for issues that affect availability or security. We tune the tiers to what your product actually needs.
Is maintenance a fixed monthly cost?
Usually yes, a predictable retainer covering the agreed scope, so upkeep is a known number rather than a surprise.
Ready for maintenance and slas?

Send the brief. We will take it from there.

Plain-English reply within one business day. NDA on request. Discovery call is free.