UX Audit and Usability Testing

A heuristic audit uses experienced eyes to catch the problems that violate well-established usability principles, quickly and cheaply. Usability testing puts real people in front of real tasks and shows you the confusions no expert would predict. We use both, because the audit finds the known issues fast and the testing finds the surprising ones, and together they give a far truer picture of where your product loses people than either does alone.

A report that lists forty issues without ranking them is just anxiety. We score findings by how much they hurt and how much they cost to fix, so you get a short list of high-impact, low-effort wins to ship now and a clear-eyed view of the bigger investments. Every recommendation is tied to what we observed, which also makes it far easier to get a sceptical stakeholder to agree.